Privacy Policy
1. Introduction
Elevate Digital HQ (ABN: 88 693 770 928) ("we", "us", or "our") is a Brisbane-based media and digital agency offering photography, videography, aerial/drone content, social media management, and website design services to businesses across Australia.
We are committed to protecting the privacy of our clients, website visitors, and anyone else whose personal information we handle. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting www.elevatedigitalhq.com.au or engaging our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information you provide to us
We may collect the following types of personal information directly from you:
• Contact details: name, email address, phone number, and business name
• Enquiry and project details submitted via our website contact form or email
• Payment information (processed securely through third-party payment providers)
• Feedback, testimonials, or communications you share with us
2.2 Information collected automatically
When you visit our website, we may automatically collect:
• IP address and browser/device type
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 6 below)
2.3 Information from third parties
We may receive information about you through our social media platforms (TikTok, Instagram, Facebook) when you interact with our content or send us direct messages on those platforms.
3. How We Use Your Information
We use your personal information only for the purposes for which it was collected, which may include:
• Responding to your enquiries and providing quotes or proposals
• Delivering our photography, videography, aerial, social media, and web design services
• Processing payments and managing invoicing
• Communicating with you about your project or our services
• Improving our website, services, and business operations
• Sending you marketing communications (only where you have consented or where permitted by law)
• Meeting our legal and regulatory obligations
We will not use your personal information for any other purpose without your consent, unless required or authorised by law.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:
• Service providers who assist us in operating our business (e.g. website hosting, email platforms, payment processors, cloud storage) — only to the extent necessary and subject to confidentiality obligations
• Social media platforms where we manage accounts on your behalf as part of our services
• Our professional advisers (e.g. accountants, legal advisers) on a confidential basis
• Government bodies, regulators, or law enforcement agencies where required by law
Where we engage third-party service providers, we take reasonable steps to ensure they handle your information in accordance with applicable privacy laws.
5. Storage and Security
We store personal information securely using reputable cloud-based platforms. We take reasonable technical and organisational steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law, after which it is securely deleted or de-identified.
6. Cookies and Tracking
Our website (hosted on Squarespace) uses cookies and similar technologies to enhance your browsing experience and to collect analytics data. Cookies are small text files stored on your device.
We may use:
• Essential cookies: required for the website to function properly
• Analytics cookies: to understand how visitors use our site (e.g. via Squarespace Analytics)
• Marketing/social cookies: to track engagement with our social media integrations
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described here.
7. Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Complain about a breach of the APPs
• Opt out of receiving marketing communications from us at any time
To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to your request within a reasonable timeframe (generally within 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Direct Marketing
We may send you marketing communications about our services where you have provided consent or where we are otherwise permitted to do so under applicable law. Every marketing communication we send will include an option to unsubscribe.
If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Elevate Digital HQ
Email: info@elevatedigitalhq.com.au
Website: www.elevatedigitalhq.com.au
Location: Brisbane, Queensland, Australia
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this page periodically.
Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.